Attention and Trust are Sacrosanct
I was riffling through some 3 yr old email today in search of a lost bit of perspective, and unexpectedly came across this old hyperlink, which against all odds still works. There are many great affirmations and quotes in the article, but in short:
#1: The User Is in Charge
Your greatest ROI is a prolific employee or partner.
Period. Control your urge to control even creativity.
#2: The World Is Our R&D Lab
The power of hobbyists/open source.
No more inside/outside dichotomies.
Make, or re-make, and it must work,
across most imaginable combinations.
#3: Failures Are Good.
Good Failures Are Better.
Improvise! Make quantum leaps.
Systems need ductility. Fashion (n.,v.)
#4: Great People Can Manage Themselves
Reed's Law trumps headhunters every time.
Peer review. Heterogeneity of thought.
#5: If Users Come, So Will the Money
Brands differentiate - markets decide.