Natural knowledge capture
Most knowledge management efforts fail because they are an add-on process -- yet another thing to do for the best and brightest in your organization. But what if you took a different approach, and made knowledge capture part of the natural flow of work?
How? By leveraging blogs, notification, and search. If people post to blogs, knowledge that would be buried in email threads is available for everyone to mine via search. And this knowledge gets retained, rather than tossed by an email retention process. Notification lets interested folks -- and only interested folks -- know when new content is available.
Topical blogs with dense cross linking facilitate search (think Google) and the happy accidents that lead to innovation.
Blogs that accept email posts can provide a familiar interface that eases the transition.
What's not to love?