Sunday, March 14, 2004

Usage monitoring

Automated tools like feed readers which scan the web for new information on a regular basis are cause for corporations to rethink their web usage and monitoring positions. Some companies assume that web traffic indicates interactive use. So, if a company monitors the number of requests coming from a workstation with a feed reader running in the background, that assumption will lead the company to believe that that person is nearly continually surfing the web and is perhaps a subject for further investigation.

The truth, of course, is that the person using the feed reader is gathering information much more efficiently than someone surfing the web. The person using the feed reader may be busily incorporating the information gathered from the feed into his documentation or even off at a meeting as the monitoring system indicates that he is continuing to surf.

Corporate monitoring strategies and tools need to evolve as the technology does, or they become completely ineffective.


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